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Ordering Policy

Ordering

  • Place your order online.
  • We do not accept mail orders or purchase orders.
  • We accept Visa, MasterCard, American Express, Discover, PayPal and Amazon Pay.

Product Availability Status

  • In Stock - The item is good to go and ready for purchase.
  • Out of Stock - We can send you an email when a product is available for purchase. Any product that is out of stock will have an "Email me when available" link on the product page. To be sure you receive future emails from us, add "contact@historystoresupport.com" to your address book.
  • Add to wish list - The item is not currently available. You can add it to your wish list which will be saved in your account.

Matching Competitor's Prices

We do not match competitor's prices.

Taxes

We have operations in Ohio, Kentucky and Illinois and charge sales tax on orders shipping to these states.

Payment Methods

We accept Visa, MasterCard, Discover, American Express, PayPal and Amazon Pay. For your protection, we screen orders for potential fraud. Please ensure that your billing address matches that of your payment method to avoid delays in order processing.

Discounts & Promotions

When redeeming Promotion, Discount, or Coupon Codes during checkout, please note that only one promotion code can be used per order. Promotion, Discount or Coupon Codes cannot be used towards the purchase of Gift Certificates. We’re sorry but coupon codes can't be added retrospectively. In the future, please always ensure you add the coupon code when prompted to avoid disappointment.

Order Status

  • New - Your order has been accepted and will be processed soon.
  • Processing - Your order has been transmitted to the packing/shipping department (or one of our distributors), and our team is gathering all of your goodies and preparing them to be shipped.
  • Closed - Your order has been refunded. Your credit card has been fully refunded at this point.
  • Complete - Your order has been fully shipped. Your credit card has been fully charged at this point.
  • Canceled - Your order has been canceled, and your credit card has not been billed.

Changes & Cancellations

We may be able to make changes if your order still shows as "New" status.
Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Once the order has been sent to our warehouse for processing, neither you nor our customer service staff can change it. If your order status says anything other than "New", it can no longer be changed or canceled. This includes updates to the Shipping Address.

Privacy & Security

We take your privacy very seriously. We will never rent or sell your information to any third parties, we only use the information we collect from you to convey your order information, or to send you catalogs and emails at your request. Read More

A+E Networks

Please note that Snow Commerce is the seller of all Live PD Store merchandise and is solely responsible for all aspects of your purchase and this website, but we cannot assist with questions or concerns regarding A+E Networks including (but not limited to) programming, live-streaming, content writing for shows, or donations. If you would like to contact A+E Networks please check their FAQ at the following link: https://aetn.zendesk.com/hc/en-us or email watchapps@aenetworks.com.